1. Bookings & Payments
All sessions are booked and paid in advance through the online booking system to secure your place. Introductory offer is for first-time clients only. Sessions are for 18+ years.
2. Cancellations & Refunds
Individual Sessions: You may cancel or reschedule your session up to 3 days before your session start time. To reschedule, please use the link in your confirmation email. Cancellations made within 3 days, or non-attendance, are non‑refundable, as the timeslot may not be able to be filled and cost of room hire still applies.
Group Sound Baths: Bookings are non-refundable for sound bath events. You’re welcome to gift your spot to a friend, provided they have read and agreed to our T&Cs and health considerations before attending.
Private Events & Collaborations: As per individual contract.
3. Arrival & Late Arrivals
Please arrive 10 minutes early to settle in or use restroom facilities. Private sound therapy clients will use this time to fill in a short Client Intake Form & Waiver.
If you arrive late, the session will still finish at the scheduled time.
For group sessions, late entry may not be possible once the session has begun, to respect the other attendees.
4. Group Etiquette
To maintain a peaceful environment for all:
- Phones must be switched to silent or turned off.
- Photography or recording is not permitted unless agreed in advance.
5. Changes to Sessions or Events
If a session needs to be changed, postponed, or cancelled:
- You will be notified via email.
- You may choose a refund or credit.
Sonora Wellness reserves the right to update session details, pricing, or policies as needed.
6. Health Considerations & Contraindications
Sound therapy is a gentle, supportive practice, but it is not a medical treatment.
Please consult your healthcare provider before attending if you:
- are pregnant
- have epilepsy or a history of seizures
- have a pacemaker or implanted medical device
- are currently under psychiatric care
- are taking medication that affects your nervous system
- have sound sensitivity or sensory processing challenges
Sonora Wellness must be notified of any of the above conditions prior to registering for a session.
Participation is voluntary, and you are responsible for your own wellbeing during the session. Registering for a group or private session confirms that you have read and agreed to our Client Consent & Waiver.
7. Privacy & Confidentiality
Your personal information is kept confidential and is never shared with third parties. For more details, please see the Privacy Policy.